Frequently Asked Questions
What locations does The Assist Xchange serve face-to-face? Richmond, Va, Henrico, Va, Midlothian, Va, North Chesterfield, Va, Mechanicsville, Va, Ashland, Va, Hanover, Va, Glen Allen, VA -- areas within a 8-mile radius of these locations qualify for in-person services too.
How do I book a service? Once you've read and settled on the plan that suits you, navigate to the top of the screen and select the "Book Your Plan" button. You will submit an intake form, schedule a consultation (if applicable). After confirmation, you will select the week of your preference to commence service.
Why do I have to pay an invoice for grocery and personal shopping assistance? When you complete the intake form, you will also include your grocery store preference, goods quality preference, and grocery/shopping list. Then you will receive a grocery invoice which is what we expect to pay for only the cost of all your groceries/items plus $25-$100 extra in case the cost runs over (although we do expect to avoid this). Whatever is left over, you will be refunded back and will also have a copy of your receipt attached.
What services foes The Assist Xchange offer? Personal household and family assistance. (Right-Hand) Small business administrative support. (Pro-Hand) Light exterior homecare services. (Green-Hand) The Assist Xchange aims to alleviate your workload by completing task that takes up time in your day. A few services The Assist Xchange does not guarantee includes but is not limited to, marketing/communication results, website building, organic content creation, landscaping, and delivering on event planning. You deserve to receive quality and accuracy for your assistance needs, schedule a free consultation to ensure what you desire can be satisfied.
Who can benefit from your services? The Assist Xchange services are designed to help individuals who need an extra hand, including busy parents, small business owners, seasoned citizens, physically challenged individuals, and anyone struggling to find the time or energy to manage daily tasks. If you are looking for business driven results such as the excluded services listed in the FAQ above, we may not be the best fit for you.
I don't see my question. Fill out the contact form on the Contact page along with your question and we will answer your question directly.
What is the refund policy? As humans, sometimes the ball can be dropped, and we want to take accountability for that as well as do what we can to correct this for you. Before initiating a refund, we will present options to explore to fix our mistake. After that, partial refunds are granted upon request for the following occurrences: We cancel your appointments - full refund We are running more than an hour behind - 20% of your package cost will be refunded Tasks are incomplete/not done to the degree we agreed - 30% of your package cost will be refunded Our partial refund policy exists as a measure of giving you back what’s fair if we did not deliver on the agreed outcome while also accounting for time and material we contributed. Submit your concern on our Contact page or email us directly and allow up to 72 business hours for a response. theassistxchg@gmail.com
What is the cancellation policy? We understand life happens so we allow a 12-hour window prior to your appointment to cancel penalty free. Should your notice to cancel be submitted after the allotted time, you will be charged 25% of your package cost to the card on file. Submit your cancellation on our Contact Us page or email us directly. theassistxchg@gmail.com
What are the payment options? Payment methods we accept are, Paypal, Cashapp, Zelle, and cash. Coming soon we will accept credit or debit cards and Klarna.
How is my invoice cost calculated? We have carefully conducted a research analysis on 6 major grocery stores we shop with, analyzing the cost of their vegetable and fruit produce, meats, dairy, breads, and case water, all to create a concrete and transparent understanding of what we both can expect to pay. This analysis avoids coming up short and having to put vital items back and helps you visually see where we are getting our invoice cost from. Take a look at our grocery comparison chart on our services page to view cost in depth and choose which grocery store is best for you!
Do I need to provide anything for any of the Green-Hand assistance plans? We only ask that we can run water from a hose outside your home to be able to clean outside. We are in the process of being able to run water from our automobile to eliminate you having to provide anything. Other than this, we do not need anything else from you.
Why do I need to make a deposit? By making a deposit, we are securing your appointment and minimizing no-shows. Deposits are 25% of the total cost of your service.